Tag Archives: emotions
a cartoon of a car being blocked by hurdles reading "advising" and "reassuring"

Two roadblocks to communication: advising and reassuring

People Skills is a book by Robert Bolton in which he meticulously details different tools, attitudes and frameworks to get better at communication. The first chapter of the book deals with ‘roadblocks’ to communication [1]: particular behaviours that endanger understanding. Some of these, like ‘criticising’ and ‘ordering’ are pretty obvious. Some are less so, and […]

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