Tag Archives: people skills
A note that reads "hey twit, ever notice how this space fits 2 small cars?? or just one stupid small car that parks inconsiderately"

Assertion: Safely meeting needs

It is hard to assert: to stand up for yourself without encroaching on somebody else’s territory. Even when you assert well, you may encounter defensiveness and hostility. Is it worth it? Well, yes it is. Assertion allows you to get your needs met, while avoiding the pitfalls of submissiveness (in which your needs are neglected) or aggressiveness […]

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a cartoon of a car being blocked by hurdles reading "advising" and "reassuring"

Two roadblocks to communication: advising and reassuring

People Skills is a book by Robert Bolton in which he meticulously details different tools, attitudes and frameworks to get better at communication. The first chapter of the book deals with ‘roadblocks’ to communication [1]: particular behaviours that endanger understanding. Some of these, like ‘criticising’ and ‘ordering’ are pretty obvious. Some are less so, and […]

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