Tag Archives: understanding
Someone says "1+1" the other reflects "2". They love each other.

Reflective Listening: the path to understanding

Listening is a search to find the treasure of the true person, as revealed verbally and nonverbally. (John Powell) In my last post here, I wrote about roadblocks to communication. When listening, “advising” or “reassuring” can undermine good communication and disservice the listener. Having described what not to do, I’ll now draw again upon Bolton’s People […]

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a cartoon of a car being blocked by hurdles reading "advising" and "reassuring"

Two roadblocks to communication: advising and reassuring

People Skills is a book by Robert Bolton in which he meticulously details different tools, attitudes and frameworks to get better at communication. The first chapter of the book deals with ‘roadblocks’ to communication [1]: particular behaviours that endanger understanding. Some of these, like ‘criticising’ and ‘ordering’ are pretty obvious. Some are less so, and […]

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